At Provenance Homes Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your data in accordance with the New Zealand Privacy Act 2020.

1. What Information We Collect
When you visit our website, fill out our online contact form, or inquire about our building services, we collect certain personal information from you. Providing this information is optional, but if you choose not to, we may be unable to respond to your inquiries. The information we collect includes:
- Contact details: Your name, email address, phone number, and any other information you choose to provide in the message box of our online forms.
- Project details: Your site address or any specific project requirements (such as timelines, budgets, or ideas) you share with us.
- Device and browsing data: Information about your browser, network, IP address, and how you interact with our website.

2. Why We Collect Your Information
We collect your personal information to carry out our business operations, specifically to:
- Respond to your online form submissions, inquiries, and consultation requests.
- Provide you with quotes, estimates, and information about our building services.
- Communicate with you as we process, manage, and fulfil your building projects.
- Send you updates or marketing emails (only if you have explicitly opted in to receive them).
- Analyse site traffic and user behaviour to improve our website and overall customer experience.

3. Who We Share Your Information With
We respect your privacy and do not sell your personal data. We only share your information with trusted third parties who help us run our business safely and efficiently:
- Website Host (Squarespace): Our website is hosted by Squarespace. When you visit this website or submit a form, Squarespace collects personal data—including information about your browser, network, and device—to power our site analytics and ensure the site functions securely.
- Contractors & Suppliers: Once a project is underway, we may share necessary details (such as your name and site address) with trusted subcontractors, suppliers, or council authorities to facilitate your build.
- Legal Authorities: We may disclose your information if we are required to do so by New Zealand law.

4. Cookies and Analytics
Our website uses cookies and similar technologies, which are small files or pieces of text that download to your device when you access our website.
- Functional and Required Cookies: These are always active, as they allow Squarespace to securely serve this website to you and enable core website functionality (such as secure form submissions).
- Analytics and Performance Cookies: We use these cookies to view site traffic, activity, and other performance data. We only deploy these if you acknowledge and accept our cookie banner.

5. Storing and Protecting Your Data
Your personal information is stored securely on Squarespace’s servers and within our internal company systems. We take all reasonable steps to ensure your personal information is protected against loss, unauthorised access, use, modification, or disclosure.

6. How Long We Keep Your Data
We will only keep your personal information for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, reporting, or building warranty requirements under New Zealand law.

7. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you believe it is inaccurate.

If you would like to request access to your information, or have it updated or removed from our systems, please contact us at:
- Email: micky@provenancehomes.co.nz
- Address: 73 Perendale Road, Queenstown, 9371, New Zealand

8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page.